Terms & Conditions | Clean And Hale Services

Terms and Conditions

Last Updated: [Insert Date]

Welcome to Clean and Hale Services. By accessing or using our website (www.cleanandhaleservices.com.au) or booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Clean and Hale Services offers residential and commercial cleaning services using a non-toxic, eco-friendly cleaning system. Service availability may depend on location, availability of staff, and specific requirements of the job.

We reserve the right to refuse services where safety, access, or other concerns may arise.

2. Bookings & Cancellations

Bookings can be made through our website, by phone, or by email.
We require at least 24 hours’ notice for cancellations or rescheduling.
Cancellations made less than 24 hours before the scheduled clean may incur a $50 late cancellation fee.
If our team arrives and is unable to access the property, a $50 call-out fee may apply.

3. Pricing & Payments

All quotes provided are based on information you provide at the time of booking. Final price may vary if the job differs significantly upon arrival.
All prices are in AUD and include GST unless stated otherwise.
Payment is due on the day of service via bank transfer, card, or other agreed method.
Recurring service clients may be eligible for promotional discounts as advertised.

4. Satisfaction Guarantee

If you’re not happy with any part of your clean, let us know within 24 hours and we’ll return to fix it free of charge.
This guarantee does not apply if the property was misrepresented during booking or was unsafe for our team.

5. Client Responsibilities

To ensure the best results, clients must:

Provide safe and reasonable access to all areas to be cleaned
Secure pets and valuables before our team arrives
Notify us of any sensitive or fragile surfaces, belongings, or conditions
Disclose any health risks or hazardous environments (e.g., mould, infestations)

6. Damage or Breakage

Our team takes great care during each clean. In the rare event of accidental damage:

Please notify us within 24 hours of the clean
We will investigate and, if applicable, repair, replace, or compensate
We are not liable for damage caused by faulty surfaces, pre-existing damage, or items not secured or disclosed to us

7. Intellectual Property

All content on this website, including logos, branding, text, and images, is the property of Clean and Hale Services and may not be copied or reproduced without written permission.

8. Privacy

We respect your privacy. Please refer to our Privacy Policy for full details on how we handle your personal information.

9. Changes to Terms

Clean and Hale Services may update these Terms and Conditions from time to time. Changes will be posted on this page, and your continued use of the website or services constitutes acceptance of those changes.